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Recommended
Guests agree across the web, and just 26% of the themes they keep raising are complaints.
Luxurious Stay in Mexico City Experience the epitome of luxury at Andaz Mexico City Condesa - A Concept by Hyatt. Top-notch Amenities await you, from concierge services to allergy-free rooms and a stunning garden.
As published by the property. Room-level facilities are listed against each room when you pick your dates.
The short version
Guests love
Attentive and friendly staff158 mentions
Prime location in safe Condesa area107 mentions
Excellent breakfast buffet42 mentions
Guests flag
Disappointing or unannounced pool closures53 mentions
Excessive street and hallway noise20 mentions
High price and poor value19 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.
What guests keep saying
Read across a sample of 233 of this stay's 339 reviews, plus 13 posts. Percentages are of the sample.
Attentive and friendly staff
+
The hotel staff received widespread acclaim for their friendliness, helpfulness, and great customer service.
158 mentions · 66% of 233 reviews
Prime location in safe Condesa area
+
Guests consistently praise the safe, convenient, and attractive location in the La Condesa neighborhood.
107 mentions · 47% of 233 reviews
Disappointing or unannounced pool closures
−
Many guests were unhappy to find the small rooftop pool unexpectedly closed for renovations or unsuitable for relaxing.
53 mentions · 22% of 233 reviews
Excellent breakfast buffet
+
Reviewers frequently highlighted the high-quality, varied, and extensive breakfast offerings.
42 mentions · 20% of 233 reviews
Excessive street and hallway noise
−
Guests noted poor sound isolation, complaining of loud street traffic, sirens, and noise from corridors.
20 mentions · 9% of 233 reviews
High price and poor value
−
Several reviewers felt the high room rates and food prices were not justified by the experience and amenities.
19 mentions · 9% of 233 reviews
Plumbing and bathroom odor issues
−
Guests experienced issues with foul bathroom odors, improper drainage, and inconsistent shower water temperatures.
18 mentions · 9% of 233 reviews
Reviews, in their own words
Pulled from every source we read, deduplicated and badged.
M
Muhammad
Verified guest reviews · Jul 20, 2026
6.0
ok
ok Good location. Staff is very friendly and helpful. Rooms have a big pillar right in the middle reducing the space in room remarkably. Sinks are literally in bedroom and shallow. Water splashes back. Inconvenient.
P
PIETER DANIEL
Verified guest reviews · Jul 20, 2026
10.0
Amazing stay!
Amazing stay! We loved our stay at Andaz! The location was great, on the perimeter of La Condesa which was a really fabulous neighbourhood, lovely restaurants, coffee shops and parks. Very safe area. We booked a suite at the hotel, it was spacious and had 2 bathrooms which was an absolute delight! The staff were all very friendly, especially at the Wooftop bar. Thank you for your wonderful service. A very special mention to the staff at Portico, the breakfast restaruant. They truly went above and beyond to make our experience fantastic! We thoroughly enjoyed our interactions with them, just an amazing group of people working there. The slightly older lady and gentleman set the standard in gold class service! We miss them already! Overall our experience was exceptional and I would stay here again. The rooms could have been a bit more soundproof. We were on the 15th floor, but could hear the sirens throughout the night and some of the noise from the street. The windows are not double glazed so this was the only down side as it woke us up during the night and interrupted our sleep.
E
Elizabeth
Verified guest reviews · Jun 17, 2026
7.0
Enjoyed it
Enjoyed it Breakfast was fab. Plenty places for coffee wine I thought i could sunbathe by pool but impossible. Also glass wine rooftop very expensive
V
Virginie
Verified guest reviews · Jun 7, 2026
6.0
Emplacement - Confort de la literie Chambre triste (couleurs sombres) - Room arrive très long
R
Roslyn
Verified guest reviews · Jun 1, 2026
4.0
It was ok to have somewhere to rest
It was ok to have somewhere to rest The location and the staff were great. The bedroom is very tired and there was a really bad smell from the bathroom as soon as you walked through the door. The fittings are worn and seem quite grubby in areas
What it looks like on social
13 social posts from around the web, weighted alongside the reviews.