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Camino Real Polanco Mexico

Mariano Escobedo 700, Col Anzures · Mexico City, MX
LuxuryPoolFitnessFine dining
86
Excellent
1,000 reviews · 24 posts · 4.3 / 5
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Recommended
Guests agree across the web, and just 23% of the themes they keep raising are complaints.
Architectural Style and Location The Camino Real Polanco México Hotel, designed by Architect Ricardo Legorreta, is a unique blend of modern architecture and pre-Hispanic influences. Located near top attractions like the Anthropology Museum and Chapultepec Castle, this hotel offer
What builds this score
Travel reviews
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Local reviews
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Verified stays
86
Public reviews
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How we calculate it
Social reach · not part of the score
11 on Instagram · 12 on TikTok

What's at this hotel

Fitness facilitiesWiFi availableFree WiFiParkingFree ParkingNon-smoking roomsAir conditioningFitness centerSwimming pool24-hour front deskRestaurantRoom service

As published by the property. Room-level facilities are listed against each room when you pick your dates.

The short version
Guests love
  • Prime location and safe area234 mentions
  • Attentive restaurant and service staff192 mentions
  • High quality breakfast buffet112 mentions
Guests flag
  • Outdated rooms and maintenance issues75 mentions
  • Unhelpful or rude reception staff48 mentions
  • Overpriced rates and poor value38 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.

What guests keep saying

Read across a sample of 609 of this stay's 1,000 reviews, plus 24 posts. Percentages are of the sample.
Prime location and safe area
+
Guests consistently praise the hotel's convenient, walkable, and safe setting in the Polanco neighborhood.
234 mentions · 39% of 609 reviews
Attentive restaurant and service staff
+
Aside from reception, the general hotel staff, bellhops, and restaurant servers are commended for being helpful and polite.
192 mentions · 32% of 609 reviews
High quality breakfast buffet
+
The breakfast spread and buffet options receive widespread approval from visitors.
112 mentions · 19% of 609 reviews
Unique architecture and spacious grounds
+
Guests admire the property's classic architectural style, courtyard layout, and outdoor swimming pool area.
107 mentions · 17% of 609 reviews
Outdated rooms and maintenance issues
−
Many guests report that the rooms, carpets, and furnishings are noticeably aged and in urgent need of renovation.
75 mentions · 12% of 609 reviews
Unhelpful or rude reception staff
−
Multiple reviewers express frustration with cold, unhelpful, or rude customer service at check-in and the front desk.
48 mentions · 8% of 609 reviews
Overpriced rates and poor value
−
Guests frequently feel the high night rates and incidentals are not justified by the hotel's current condition.
38 mentions · 6% of 609 reviews
Cleanliness issues and pest control
−
Several reviewers noted hygiene shortcomings, including musty odors, dirty linens, and occasional pest sightings.
32 mentions · 6% of 609 reviews

Reviews, in their own words

Pulled from every source we read, deduplicated and badged.
A
Alma A
Verified guest reviews · Aug 21, 2026
9.0
Excelente punto y buen desayuno
Excelente punto y buen desayuno El hotel es un excelente punto para turismo, en una zona segura y agradable para caminar o esperar transporte. Es un hotel significativamente viejo y, aunque es evidente en algunos detalles, para serlo está en muy buenas condiciones. El servicio del personal fue siempre agradable, el desayuno muy completo y con opciones saludables. Lo único que cambiaría de mi estancia fue el lugar de mi habitación que daba a una fuente o estanque artificial que estaba vacío y abandonado. Mantuvimos la cortina cerrada todo el tiempo porque la vista no era nada agradable y la pequeña terraza era inútil ya que no daban ganas de salir ahí. Recomendaría reanudar ese espacio con agua y cuidados o advertirle a las personas. Me pregunto si esas habitaciones tienen otro costo y nos las dieron por haber reservado en Booking, de haber sido así hubiera reservado directo en el hotel. Fuera de eso todo muy bien.
A
Alliett
Verified guest reviews · Aug 20, 2026
6.0
estan descuidando los equipos , luces , cafetera , no servian , solicite cambio y no lo hicieron
S
Sofia
Verified guest reviews · Aug 17, 2026
8.0
Muy bien.
Muy bien. Gran tamaño de habitación, silienciosa, limpia. Servicio de cena a la habitación muy rápido y correcto. Las alfombras de los pasillos están viejas y algo rotas, las cambiaría sí o sí porque dan un aspecto descuidado.
J
Jeroen
Verified guest reviews · Aug 12, 2026
4.0
Watch out: you’ll pay more than the reserved rate in USD. Despite the booking confirmation stating payment in USD, the h
Watch out: you’ll pay more than the reserved rate in USD. Despite the booking confirmation stating payment in USD, the h Overall a pleasant stay at a great location Charging more than the reserved rate really is a no-go
S
S_Traveled_Here
Verified guest reviews · Aug 10, 2026
6.0
Bad hospitality
Bad hospitality Fernando, the concierge manager, was very rude at check in. Our other friends didn't have the same experience. We were the only queer couple in our group though, so maybe that was why he treated us poorly. Other staff were friendly, but he was not. We had our room tidied up one day of our stay and they broke my electric toothbrush. It had clearly been dropped on the floor and a big piece of plastic was missing from the base, leaving wires exposed. And the plastic piece was rolled up in one of the wash cloths that was replenished.

What it looks like on social

24 social posts from around the web, weighted alongside the reviews.
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