Book a refundable rate and we'll re-price this room every few hours until you check in. Every time it drops we email you — one tap and the lower rate is yours.
Recommended
Guests agree across the web, and just 40% of the themes they keep raising are complaints.
Convenient location near train station and airport171 mentions
Praise for the on-site Japanese restaurant91 mentions
Spacious and quiet rooms57 mentions
Guests flag
Inflexible and poor customer service132 mentions
Disappointing breakfast experience84 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.
What guests keep saying
Read across a sample of 458 of this stay's 2,007 reviews, plus 15 posts. Percentages are of the sample.
Convenient location near train station and airport
+
Guests frequently praise the hotel's ideal location close to Amsterdam Zuid station, offering quick train connections to Schiphol Airport and the city center.
171 mentions · 38% of 458 reviews
Inflexible and poor customer service
−
Guests highlight frustrating interactions with unhelpful or rigid staff members at check-in and in the food and beverage areas.
132 mentions · 28% of 458 reviews
Praise for the on-site Japanese restaurant
+
The hotel's on-site Japanese dining option receives consistent compliments for its food quality.
91 mentions · 20% of 458 reviews
Disappointing breakfast experience
−
Reviewers frequently describe the breakfast quality as mediocre, overpriced, or inflexible regarding timing and access.
84 mentions · 18% of 458 reviews
Spacious and quiet rooms
+
Many visitors appreciate the generous room sizes, effective noise insulation, and comfortable beds for a good night's sleep.
57 mentions · 13% of 458 reviews
Reviews, in their own words
Pulled from every source we read, deduplicated and badged.
J
john
Verified guest reviews · Aug 16, 2026
8.0
Excellent place to stay would definitely go back.
Excellent place to stay would definitely go back. Friendly staff great happy hour A little away from town center.
M
Martha B
Traveller reviews · Apr 1, 2026
5.0
Excellent!
We stayed at this Wilkes Barre/ Scranton Hampton Inn with our dog, twice this year on our way to and from Florida. Once in January and once end of March.
The staff is extremely friendly and helpful. Our microwave wasn’t working and the staff brought one up right away to replace it.
The room and bathroom was very clean. The bed and bedding were upscale .. we had a great comfortable and cozy night’s sleep.
The breakfast had many choices, from fresh fruit to eggs and sausage, waffle maker, oatmeal, and more.
Our first stay the room was conveniently located near an exit door, making it easy to get the pup outside to do her business especially during the January cold and snow. Even during the second stay, when we were on the second floor.. it was easy access down the elevator and out the back door where there is an area for doggies
to do their business, complete with doggie do-do bags and a trash can. Parking is also conveniently located with in the front or back of the Inn.
Definitely highly recommend this lodging choice, especially with a dog.
(P.S. across the street is a great little spot to eat called “Lews”. They have a deck which allows dogs! We enjoyed a delicious light meal with a pitcher of beer)
A
Andrew
Verified guest reviews · Aug 14, 2026
8.0
Great proximity to the airport by train and an ideal spot to get in and out of Amsterdam. Hotel was a little bit tired.
K
katrina10s
Traveller reviews · Jan 1, 2026
5.0
We stayed one night at the Wilkes-Barre Hampton Inn with our son’s college volleyball team. Not only were the rooms clean, very nice and quiet, but the service was beyond exceptional.
Mark at the front desk could not have done any more for us! He was very speedy at check-in and had all the mens’ rooms ready, with their key cards when they walked in exhausted from a match. Took less than 3 minutes to get them in about 10 rooms. Mark did say other members of the staff did all the prep.
When it was time to feed all these men, Mark could not have been more accommodating, making sure we had everything we needed.
It’s important that I write this and say thank you, thank you, thank you! Last year we stayed at another hotel in Wilkes-Barre that was far less accommodating and, frankly, down right difficult.
Mark and team, thank you!!!
C
Christian
Verified guest reviews · Aug 13, 2026
4.0
Teloorgang IHG?
Teloorgang IHG? Ligging Het begon al met het inrijden vd parkeergarage; €80 voor een nachtje parking, eigenlijk helemaal absurd maar ja he de Zuidas dus niet klagen. Eenmaal voor de receptie in de Lobby had Abigail totaal geen zin ons in te checken, sprak NL maar volhardend in het Engels, mijn partner bij a schofferend over de dubbele naam in haar paspoort en ik moest maar vinkjes op de ipad aantikken voor alles en nog wat en vooral NON SMOKING POLICY. De rest vd incheck zal ik jullie besparen! Wij naar de kamer op de lounge floor, 2e verdieping( o ja het ontbijt was volgens Abigail niet inclusief, ik zei wel degelijk, een welles nietes met de klant die ik jammergenoeg toch echt won volgens Abigail! Regel 1 ga nooit (onnodig) in discussie met een klant en zeker niet als je maar iets aanneemt en met een bereisd iemand! Wij naar de kamer; kamer open; ik voorop, halve stap binnen; GEROOKT in de kamer….. Wij terug, en ja Abigail had er schijnbaar na ons geen zin meer in want was 3 minuten na onze incheck al weg! Dus haar collega kreeg de volle laag en ja ik heb netjes mijn excuses aangeboden erna! Abigail’s collega had gelukkig het fatsoen ons aan de incheck balie te helpen met een nieuwe kamer, Abigail bleef aan haar bureau zitten de hele tijd gedurende de (mislukte) incheck! Of had ze misschien ons expres in die rook kamer geduwd? Wie zal het zeggen. Na de volgende incheck spullen uitgepakt en wat gaan drinken in de lounge….. ik zal de details besparen, of toch eentje dan, ik n
What it looks like on social
15 social posts from around the web, weighted alongside the reviews.