Book a refundable rate and we'll re-price this room every few hours until you check in. Every time it drops we email you — one tap and the lower rate is yours.
Maybe — compare a couple more
Solid but uneven: 19% of the recurring themes here are complaints. Worth checking two or three alternatives first.
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.
What guests keep saying
Read across a sample of 356 of this stay's 703 reviews, plus 19 posts. Percentages are of the sample.
Friendly and helpful staff
+
Many reviewers praised the hotel staff and front desk team for being polite, attentive, and welcoming.
136 mentions · 38% of 356 reviews
Convenient location and freeway access
+
Guests appreciated the hotel's convenient location right off the freeway near local dining and attractions.
89 mentions · 25% of 356 reviews
Dirty and stained carpets
−
Multiple guests reported that the carpets in guest rooms and hallways were dirty, old, and heavily stained.
36 mentions · 11% of 356 reviews
Unpleasant room and bathroom smells
−
Reviewers frequently reported bad odors in their rooms, including cigarette smoke, mustiness, and plumbing issues.
23 mentions · 7% of 356 reviews
DoubleTree signature cookies
+
Guests often look forward to the signature warm cookies, though some were disappointed when none were offered.
22 mentions · 6% of 356 reviews
Reviews, in their own words
Pulled from every source we read, deduplicated and badged.
S
Steve
Verified guest reviews · Aug 22, 2026
9.0
Very friendly staff and very clean. None
M
Mark
Verified guest reviews · Aug 10, 2026
10.0
Enjoy the stay and already planning my next trip.
Enjoy the stay and already planning my next trip. Clean and very good parking area, safe. Restaurant
R
Rebecca
Verified guest reviews · Aug 3, 2026
4.0
Safe but kinda gross.
Safe but kinda gross. It was easy to walk to a little food and the restaurant was fine. It was dirty carpet everywhere. The room smelled like old dirty carpet and felt like the carpet of a movie theater the one time I regrettably stepped on it with bare feet.
The hotel allows pets and a dog shat on the carpet in from of the elevator while we ere waiting for it to come. I wonder how often that happens. The guest cleaned up after themselves but I couldn’t get the image out of my mind.
The bathroom fan did not work. Like I could see it, but it was not controlled by any switch, to the bathroom was constantly humid from showers even if we left the door open a while.
N
Nisla
Verified guest reviews · Jul 20, 2026
10.0
It was very nice Everything was great only think out bathroom smelled like cigarettes like if it was coming for the vent
A
Aleksandra
Verified guest reviews · Jul 19, 2026
2.0
It does not look like 4 star hotel.
It does not look like 4 star hotel. Can’t hear neighbours, good location - close to highway. Very old furniture, carpets are terrible, bad cleaning service - bedsheets have stains. AC is old and very loud. No hair conditioner in the bathroom
What it looks like on social
19 social posts from around the web, weighted alongside the reviews.