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Extended Stay America Suites - Norco

3265 Hamner Ave. · Norco, US
70.9
Good
712 reviews · 0 posts · 3.7 / 5
/ night
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Not recommended — try other hotels
The same problems come up too often (52% of recurring themes are complaints). You can do better in this area.
What builds this score
Verified stays
61
Local reviews
Travel reviews
88
Public reviews
How we calculate it
Read it yourself
The short version
Guests love
  • Friendly and helpful front desk staff158 mentions
  • Convenient location near freeways and dining82 mentions
Guests flag
  • Dirty rooms and unpleasant odors89 mentions
  • Lack of basic toiletries and room amenities45 mentions
  • Damaged furniture and room maintenance issues40 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.

What guests keep saying

Read across a sample of 363 of this stay's 712 reviews, plus 0 posts. Percentages are of the sample.
Friendly and helpful front desk staff
+
Many guests praised individual front desk team members and management for their attentive and welcoming service.
158 mentions · 44% of 363 reviews
Dirty rooms and unpleasant odors
Multiple reviewers complained about lingering bad smells, stained carpets, dirty bathrooms, and pest issues.
89 mentions · 26% of 363 reviews
Convenient location near freeways and dining
+
The property's proximity to major highways, nearby restaurants, and regional venues was widely appreciated.
82 mentions · 21% of 363 reviews
Lack of basic toiletries and room amenities
Reviewers reported missing standard room comforts like shampoo, soap, hair dryers, and in-room coffee supplies.
45 mentions · 13% of 363 reviews
Damaged furniture and room maintenance issues
Guests frequently noted worn or broken furnishings, torn chairs, uncomfortable mattresses, and malfunctioning appliances.
40 mentions · 12% of 363 reviews
Safety concerns in the parking lot and grounds
A number of guests felt uncomfortable due to loitering outside at night and visible police presence.
37 mentions · 11% of 363 reviews
Excessive noise disruptions
Guests complained about difficulty sleeping due to loud street traffic, nearby vehicle racing, and noisy neighboring guests.
29 mentions · 7% of 363 reviews
Key card system failures
Several guests experienced frustration due to broken room key card machines requiring staff to manually unlock doors.
21 mentions · 8% of 363 reviews

Reviews, in their own words

Pulled from every source we read, deduplicated and badged.
E
Erma
Verified guest reviews · Aug 19, 2026
1.0
The checking clerk. Room, hallway, elevator.
O
Olivia
Verified guest reviews · Aug 17, 2026
6.0
Nothing, coffee was good. Everything! Room and hallway smelled really bad. Spray/wiped everything with Lysol. No appropriate soap. Sheets looked dingy.
P
Parsons
Verified guest reviews · Aug 7, 2026
1.0
Nothing Again there was Marlboro soap, one cup. None of the other complimentary like body sub shampoo. Nothing. The bathrooms were disgusting. The shower door almost fell off and the first room on my 7-year-old grandson which would have done him a lot of bodily harm. Then they moved us to a second room which they charged us $99 for because it had two beds and a bathtub and the bathtub was disgusting. I went out and bought a bottle of bleach cleaner and sprayed in there. Then I just decided to leave. I do not understand. My extended stay would even have their name on this property because I've been to several of their other properties and had no issues whatsoever. Was delighted
G
German
Verified guest reviews · Aug 5, 2026
1.0
Me encontré una cucaracha en el cuarto y quise que me reembolsaran mi dinero y no me rembolsaron nada ise el check Out e
Me encontré una cucaracha en el cuarto y quise que me reembolsaran mi dinero y no me rembolsaron nada ise el check Out e Tienen cucarachas apesta horrible un pésimo servicio Sucio apesta pésimo servicio
B
Bimala
Verified guest reviews · Aug 5, 2026
1.0
Waste of time Smelly everywhere

What it looks like on social

0 social posts from around the web, weighted alongside the reviews.
No social posts found for this property yet.
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