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Fiesta Inn Insurgentes Sur

Mercaderes #20 Col San Jose Insurgentes · Mexico City, MX
88
Excellent
441 reviews · 19 posts · 4.4 / 5
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Recommended
Guests agree across the web, and just 13% of the themes they keep raising are complaints.
Modern Amenities Fiesta Inn Insurgentes Sur offers a range of modern amenities including a gym, 24-hour reception, free Wi-Fi, and parking. The air-conditioned rooms are equipped with a flat-screen TV, work desk, safe, and coffee maker for your convenience.
What builds this score
Verified stays
88
Travel reviews
—
Local reviews
—
Public reviews
—
How we calculate it
Social reach · not part of the score
7 on Instagram · 12 on TikTok
Read it yourself
Local reviews↗

What's at this hotel

WiFi availableFree WiFiParkingNon-smoking roomsAir conditioningFitness center24-hour front deskRestaurantRoom serviceBusiness centerTerraceLift / Elevator

As published by the property. Room-level facilities are listed against each room when you pick your dates.

The short version
Guests love
  • Prime location105 mentions
  • Friendly and helpful staff98 mentions
  • Clean and comfortable rooms91 mentions
Guests flag
  • Billing and check-in issues21 mentions
  • Valet parking complaints and fees17 mentions
  • Lack of room amenities and dated AC12 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.

What guests keep saying

Read across a sample of 239 of this stay's 441 reviews, plus 19 posts. Percentages are of the sample.
Prime location
+
Guests consistently praise the hotel's convenient location near restaurants, transit, and local attractions.
105 mentions · 47% of 239 reviews
Friendly and helpful staff
+
Many reviewers highlight the warm, welcoming, and attentive service provided by the hotel staff.
98 mentions · 41% of 239 reviews
Clean and comfortable rooms
+
Rooms are widely appreciated for being clean, quiet, and equipped with comfortable beds.
91 mentions · 37% of 239 reviews
Breakfast buffet and dining
+
Guests generally enjoy the quality and variety of the breakfast buffet and restaurant offerings.
49 mentions · 21% of 239 reviews
Billing and check-in issues
−
Several reviewers report unexpected charges, unhonored promotional offers, or strict early check-in fees.
21 mentions · 9% of 239 reviews
Valet parking complaints and fees
−
Guests frequently express frustration over high parking charges and slow or poor valet service.
17 mentions · 8% of 239 reviews
Lack of room amenities and dated AC
−
Guests note missing in-room amenities like minifridges or coffee makers, along with noisy AC units.
12 mentions · 5% of 239 reviews

Reviews, in their own words

Pulled from every source we read, deduplicated and badged.
U
Ulises
Verified guest reviews · Aug 20, 2026
10.0
Excelente
Excelente Que tuviera room service jajaja yo no pedí nada pero mi mamá sí y estuvo bueno y rápido, también la amabilidad de todas las personas que nos atendieron, desde los caballeros de la entrada, limpieza, elevadores hasta los recepcionistas. Los precios de la comida se me hicieron un poco altos, fuera de eso realmente no encontré ningún inconveniente. Porque también en un cartel del elevador veía -por decir- una hamburguesa a $ 50.00, luego en el cuarto veía un cartelito que decía hamburguesa a $ 60.00 y cuando la pedías la hamburguesa terminaba costando $ 80.00 jajajaj
B
Brenda
Verified guest reviews · Aug 18, 2026
10.0
Excelente hotel
Excelente hotel Excelente ubicación, la habitación limpia y cómoda, el personal muy amable y diligente y un bufet desayuno bastante bueno en mi opinión. Pude ingresar a la habitación antes del check-in y el último día me guardaron la maleta hasta la noche sin problema.
C
Claudia Leticia
Verified guest reviews · Aug 10, 2026
10.0
Cómodo, bien ubicado, check inn y check out muy ágil, desayuno bufete muy bueno.
Cómodo, bien ubicado, check inn y check out muy ágil, desayuno bufete muy bueno. La ubicación quedo perfecta para nuestro plan
N
Norka
Verified guest reviews · Aug 9, 2026
10.0
Regresaré Baby ...
Regresaré Baby ... La atención, comodidad y limpieza del lugar . Nos dieron una habitación un poco retirada de los elevasores, no pudimos encontrar taxi disponible el viernes que lo necesitamos, pero todo lo demas excelente.
A
Andrea
Verified guest reviews · Aug 4, 2026
9.0
EXCELENTE UBICACION
EXCELENTE UBICACION Muy amable el personal

What it looks like on social

19 social posts from around the web, weighted alongside the reviews.
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