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Geneve Ciudad de México

Londres 130 · Mexico City, MX
87
Excellent
261 reviews · 13 posts · 4.4 / 5
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Recommended
Guests agree across the web, and just 44% of the themes they keep raising are complaints.
Luxurious Spa Services - Indulge in massages, body treatments, and facials to rejuvenate your senses at our spa. The perfect way to unwind and pamper yourself during your stay.
What builds this score
Verified stays
87
Travel reviews
—
Local reviews
—
Public reviews
—
How we calculate it
Social reach · not part of the score
12 on TikTok

What's at this hotel

ElevatorFitness facilitiesATM/bankingGift shops or newsstandShopping on siteInternet access in public areas - surchargeBreakfast available (surcharge)Safe-deposit box at front deskFree newspapers in lobbyPorter/bellhopFull-service spaMeeting rooms

As published by the property. Room-level facilities are listed against each room when you pick your dates.

The short version
Guests love
  • Prime location and walkability86 mentions
  • Historic charm and lobby76 mentions
  • Dining and bar experiences63 mentions
Guests flag
  • Unhelpful or indifferent staff106 mentions
  • Dated rooms and maintenance issues58 mentions
  • Nightlife and street noise24 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.

What guests keep saying

Read across a sample of 229 of this stay's 261 reviews, plus 13 posts. Percentages are of the sample.
Unhelpful or indifferent staff
−
Many guests reported poor service, unhelpful front desk clerks, and difficulty getting basic requests addressed.
106 mentions · 47% of 229 reviews
Prime location and walkability
+
The property is situated in an excellent area close to restaurants, transit, and popular neighborhoods.
86 mentions · 38% of 229 reviews
Historic charm and lobby
+
Guests frequently praise the hotel's stunning, museum-like lobby and rich historical charm.
76 mentions · 33% of 229 reviews
Dining and bar experiences
+
Dining experiences varied, with praise for the breakfast buffet and live music counterbalanced by complaints about food quality and bar service.
63 mentions · 28% of 229 reviews
Dated rooms and maintenance issues
−
Reviewers frequently noted that the guest rooms feel outdated, lack modern amenities, and suffer from maintenance issues.
58 mentions · 25% of 229 reviews
Outstanding concierge service
+
The concierge team received high praise for being extraordinarily helpful and supportive during difficult situations.
39 mentions · 17% of 229 reviews
Nightlife and street noise
−
Heavy street noise, nearby nightclubs, and poor room soundproofing frequently disrupted guests' sleep.
24 mentions · 10% of 229 reviews
Cleanliness and hygiene complaints
−
Multiple guests complained about bugs, stained linens, lingering odors, and inadequate housekeeping.
16 mentions · 7% of 229 reviews

Reviews, in their own words

Pulled from every source we read, deduplicated and badged.
E
ElenaP2205
Verified guest reviews · Feb 3, 2026
8.0
good and noisy
good and noisy The room was clean, but it wasn't cleaned on the second night. The hotel looks luxurious, but the rooms are just clean and not as impressive and artistic as the lobby. The breakfast seems plentiful, but the ingredients are of low quality. Disliked · The noise from the street. The incompetence of the staff because I had to tell them and call them to remind them to give us free water, which should have been placed in the room if it had been cleaned.
L
lindsaycH7254FV
Verified guest reviews · Jan 22, 2026
6.0
DIRTY SHEETS/TOWELS
DIRTY SHEETS/TOWELS First room across from people smoking, complained twice. Music blasted until 4am Saturday. Sheets had black makeup. Switched rooms, sheets on new bed had makeup. Towel had lipstick stains. Shower curtain smelled like wet dog, told front desk, curtain not changed. Asked for manager, told he wouldn't be available until later in the day and that the front desk was unable to assist once payment is processed, which is upon arrival.
L
LPostyn
Verified guest reviews · Jan 8, 2026
6.0
IF YOU WANT TO FEEL IGNORED - STAY HERE
IF YOU WANT TO FEEL IGNORED - STAY HERE I would rate this a 2.5 I stayed at Hotel Geneve from 16-23 December 2025. I have never written a review however, staying at this hotel prompted me to write. During our stay, we experienced the following: * Housekeeping consistently did not service our room until after 3:00 PM. * A basic service lapse in which we ran out of toilet paper and had to request it twice within one hour (once in person at the front desk and again by phone). The final incident, however, was particularly concerning. On Sunday, December 21, my husband became ill while dining off-site. I returned to the hotel and requested two sets of utensils from the front desk so we could eat in our room while he rested. The restaurant was open yet empty. Despite clearly explaining the situation in English (I asked first), the request was repeatedly redirected in Spanish, discussed among staff, and treated as an exception rather than a reasonable accommodation. What should have been a brief interaction became an extended process involving multiple staff members and the night manager. During the 30 minutes I interacted with hotel staff, my husband—nauseous and lightheaded—was left alone in our room. Although utensils were eventually delivered, 45 minutes after my initial request, this occurred only after unnecessary stress had already been caused. While apologies and alternative dining offers were later extended, the lack of timely response, discretion, and practical probl
J
JRL1964
Verified guest reviews · Jan 6, 2026
6.0
Horrible customer service
Horrible customer service Great hotel, great location. Customer service non existence. Maid was horrible, room was not clean properly. I booked directly with the hotel, I have emailed them the email that I have to google - customer service. Never received a respond to my email. I found a WhatsApp number - I've sent a message and no respond. I have to contact some one in Mexico for them to call and make some changes. The staff at the hotel, never acknowledge me on my way or out. Really bad service. But great hotel. Unless you do not mind the horrible service. It is a great hotel to stay, great location.
G
GVN_Canada
Verified guest reviews · Dec 31, 2025
2.0
Don’t bother with the lobby bar
Don’t bother with the lobby bar We tried to end our New Years Eve celebration with a drink in the lobby bar and the serving staff completely ignored us for over 1/2 an hour. They served other tables but completely ignored us. I spoke to three different servers and the said the would be just a minute. But after 30 minutes we left. I also tried to speak to the hostess at the restaurant. She said she would get someone, but then the restaurant manager intervened and told her off for speaking to me because I was not a restaurant guest. I complained to the front desk and the clerk just looked at me like a stunned rabbit. Really poor customer service.

What it looks like on social

13 social posts from around the web, weighted alongside the reviews.
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