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Graduate by Hilton New York

22 North Loop Rd · New York, US
85.8
Excellent
1,619 reviews · 18 posts · 4.3 / 5
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Recommended
Guests agree across the web, and just 32% of the themes they keep raising are complaints.
Luxurious Amenities Graduate New York boasts a fitness centre, garden, and a restaurant and bar, ensuring guests have plenty of options to unwind and dine without leaving the hotel premises. Convenient Services Guests can enjoy free WiFi, room service, and a 24-hour front desk, m
What builds this score
Local reviews
—
Verified stays
87
Travel reviews
84
Public reviews
—
How we calculate it
Social reach · not part of the score
12 on TikTok
Read it yourself
Travel reviews4.2/5 ↗

What's at this hotel

Television in common areasFront desk (limited hours)Free wired internetFitness facilities (surcharge)Internet accessHousekeeping on requestReception hallJapanese gardenGuest education on local ecosystems and cultureBulk dispenser for toiletriesGuest education on local ecosystems and cultureFitness facilities (surcharge)

As published by the property. Room-level facilities are listed against each room when you pick your dates.

The short version
Guests love
  • Stunning skyline views307 mentions
  • Peaceful Roosevelt Island location298 mentions
  • Impressive rooftop bar153 mentions
Guests flag
  • Poor service and front desk staff205 mentions
  • Disappointing and expensive breakfast116 mentions
  • Lack of in-room amenities38 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.

What guests keep saying

Read across a sample of 648 of this stay's 1,619 reviews, plus 18 posts. Percentages are of the sample.
Stunning skyline views
+
Visitors consistently praise the spectacular, unobstructed views of the Manhattan skyline from rooms and upper floors.
307 mentions · 46% of 648 reviews
Peaceful Roosevelt Island location
+
Guests appreciate the quiet island setting and quick, unique transit access to Manhattan via the tram and subway.
298 mentions · 46% of 648 reviews
Poor service and front desk staff
−
Multiple guests report unaccommodating front desk staff, communication breakdowns, and poor customer service.
205 mentions · 32% of 648 reviews
Impressive rooftop bar
+
The rooftop bar receives praise for its incredible views, stylish space, and vibrant atmosphere.
153 mentions · 24% of 648 reviews
Disappointing and expensive breakfast
−
Guests express disappointment with the high cost, small portions, and limited selection offered for breakfast.
116 mentions · 18% of 648 reviews
Lack of in-room amenities
−
Reviewers frequently mention missing basic items like coffee makers, microwaves, drinking water, bathrobes, and toiletries.
38 mentions · 7% of 648 reviews

Reviews, in their own words

Pulled from every source we read, deduplicated and badged.
Y
yc804
Verified guest reviews · Jan 29, 2026
8.0
Nice place to stay
Nice place to stay Nice place to stay… good views and very clean, we loved the informal and relax vibes, It was nice and save walking around.
A
Antonio C
Traveller reviews · Nov 21, 2025
1.0
Cancelled before our trip.
My trip did not even start and was cancelled 4 days before our trip for reasons "overbooked".Paid in full and no compensation through booking.com.We selected the hotel for the kids and the design esthetic on our first trip to NY with them.Totally unacceptable.
M
mandi2007
Verified guest reviews · Dec 23, 2025
10.0
Wonderful views and peaceful location
Wonderful views and peaceful location I loved, loved this location. Away from the noise of Manhattan but very easy to get to via Tram. So sad this will be closed now.
A
Anywhere_on_the_road
Verified guest reviews · Dec 9, 2025
2.0
Horrible experience with the closing of the property. No help.
Horrible experience with the closing of the property. No help. So very disappointed in how Hilton allowed the closing of this property to be handled. I had a reservation for Dec 6-8. Deep in the NYC holiday season. About 10 days prior to arrival, I received an email in the middle of the night that the property was closing. I immediately emailed the sender and two others at the property for assistance in a rebook as things fill up very quickly in NYC. Never received a response. I placed numerous phone calls over the course of the next few days. A human would answer, transfer me, and the receiver of the transfer would hang up. I was able to rebook at a separate Hilton property. At a higher rate and higher parking. I was left with no choice. Once rebooked, and the week of my trip, I finally received an email that the Graduate rebooked me to a Margaritaville Times square. Going from a Hilton to Margaritaville? No thanks. Further, my initial reservation was one night points, one night cash. My rebook was for the cash night, only. The Graduate said I would have to rebook the rewards night through Hilton. What kind of help is that? Definitely not the way a Gold member should be treated. I called the Hilton Honors phone number. They were no help, didn't care. Frustration.
D
donghuns663
Verified guest reviews · Dec 4, 2025
10.0
A Unique New York Stay With Stunning Manhattan Views
A Unique New York Stay With Stunning Manhattan Views Most people book their hotels in Manhattan when visiting New York, but the truth is that it’s very hard to find a hotel in Manhattan that actually offers a great view. If you want a real skyline view, you usually need to stay across the river. That’s why this hotel is special. Located on Roosevelt Island, it offers one of the most unique arrival experiences in New York—you can take the famous tram and enjoy a beautiful panoramic view of Manhattan as you head to the hotel. I’ve stayed here twice now, and both visits were memorable. The hotel’s signature sculpture near the check-in area is something every guest will end up taking a photo with—honestly, it’s a 10,000% chance. As you can see from the photos, the views here are on a completely different level compared to most Manhattan hotels. The price is also quite reasonable. One thing many travelers forget is that there is a destination fee, so make sure to fully use the benefits that come with it. If you don’t take advantage of it, it’s basically wasted money.

What it looks like on social

18 social posts from around the web, weighted alongside the reviews.
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