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Recommended
Guests agree across the web, and just 32% of the themes they keep raising are complaints.
Convenient location near shops and dining75 mentions
Guests flag
Check-in delays and room assignment errors50 mentions
Uncomfortable beds and mattresses42 mentions
Freeway and air conditioner noise34 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.
What guests keep saying
Read across a sample of 246 of this stay's 1,007 reviews, plus 18 posts. Percentages are of the sample.
Friendly and accommodating staff
+
Guests frequently praise the front desk and service staff for being kind, polite, and accommodating.
120 mentions · 46% of 246 reviews
Mixed feedback on breakfast
+
While many guests enjoyed the complimentary breakfast and coffee, others felt the selection was basic or understocked.
116 mentions · 45% of 246 reviews
Convenient location near shops and dining
+
Reviewers appreciate the hotel's convenient proximity to highways, dining options, and local stores.
75 mentions · 30% of 246 reviews
Check-in delays and room assignment errors
−
Several guests faced long wait times at check-in or were assigned incorrect room configurations.
50 mentions · 18% of 246 reviews
Uncomfortable beds and mattresses
−
Guests reported overly hard mattresses, noisy bed frames, and poor sleeping conditions.
42 mentions · 16% of 246 reviews
Freeway and air conditioner noise
−
Multiple guests complained about disturbing noise from the nearby highway, loud AC units, and thin walls.
34 mentions · 14% of 246 reviews
Cleanliness and maintenance issues
−
Concerns were raised regarding room odors, dirty bathtubs, cracked grout, and non-working in-room appliances.
19 mentions · 7% of 246 reviews
Reviews, in their own words
Pulled from every source we read, deduplicated and badged.
L
Leticia
Verified guest reviews · Aug 9, 2026
10.0
Very happy with my overnight stay
Very happy with my overnight stay The location was perfect and the whole facility was very clean and fresh.
L
Luke B
Traveller reviews · Sep 1, 2025
5.0
My stay at the Hampton Inn was made fantastic by the staff. J.J. was incredibly kind and greeted me each morning before my workouts. She even said goodbye to me before I left at 3:00 A.M. to catch a flight. I would highly recommend this hotel due to the kindness the staff showed me.
C
Calli
Verified guest reviews · Aug 5, 2026
8.0
Clean and friendly The bed was too hard for me. Other than that it was great
M
Mike B
Traveller reviews · Dec 1, 2024
5.0
Family lives in Chino and Eastvale..with a Reunion almost being held every year...After my brother's stay here last December for 6 days..We decided this time to book 6 room for Christmas. Family from all over came and chose this hotel for proximity and great Service. True enough everyone agreed . Special mention to Lizbeth the Front Desk person who was very nice in accommodating our request...same floor. We know it's a busy season but for her to assign room close to each other is worth the request. They have free breakfast too. Since i'm full from the after Christmas dinner wasn't able to try their breakfast. All the employees we saw was very courteous to great us. One of the few Hilton Hotel where i experience Great Customer Service.. To Lizbeth...Mahalo for the smile and accommodating my Family
K
Karolina
Verified guest reviews · Aug 5, 2026
9.0
Very friendly and helpful staff. Good breakfast. Small pool but no one else was there.
What it looks like on social
18 social posts from around the web, weighted alongside the reviews.