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Hilton Garden Inn NYC Financial Center/Manhattan Downtown

6 Water St · New York, US
FitnessFine diningPet friendlyBusiness ready
88.1
Excellent
2,699 reviews · 18 posts · 4.4 / 5
…
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Recommended
Guests agree across the web, and just 26% of the themes they keep raising are complaints.
Luxurious Accommodations Experience comfort and convenience at the Hilton Garden Inn NYC Financial Center/Manhattan Downtown. Each room is equipped with modern amenities including a TV, mini-refrigerator, and a laptop-sized safe, ensuring a relaxing stay in the heart of Manhattan
What builds this score
Verified stays
85
Local reviews
—
Travel reviews
92
Public reviews
—
How we calculate it
Social reach · not part of the score
12 on TikTok
Read it yourself
Local reviews↗Travel reviews4.6/5 ↗

What's at this hotel

WiFi availableFree WiFiNon-smoking roomsAir conditioningFitness center24-hour front deskRestaurantRoom serviceBusiness centerHeatingPets allowedLift / Elevator

As published by the property. Room-level facilities are listed against each room when you pick your dates.

The short version
Guests love
  • Prime location near transit and attractions232 mentions
  • Friendly and helpful front desk staff219 mentions
Guests flag
  • Obstructed or misleading room views66 mentions
  • Uncomfortable beds and fitting sheets37 mentions
  • Disappointing breakfast structure and fees32 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.

What guests keep saying

Read across a sample of 544 of this stay's 2,699 reviews, plus 18 posts. Percentages are of the sample.
Prime location near transit and attractions
+
Guests consistently praise the hotel's convenient location near subway stations, ferries, and key downtown attractions.
232 mentions · 43% of 544 reviews
Friendly and helpful front desk staff
+
Many guests commend front desk staff members by name for their friendly, polite, and helpful service.
219 mentions · 40% of 544 reviews
Obstructed or misleading room views
−
Guests express disappointment that rooms sold with water or city views were largely blocked by neighboring buildings.
66 mentions · 12% of 544 reviews
Uncomfortable beds and fitting sheets
−
Reviewers frequently complain about uncomfortable, hard mattresses and loose bedsheets that disrupt sleep.
37 mentions · 7% of 544 reviews
Disappointing breakfast structure and fees
−
Guests express frustration with the breakfast setup, citing limited menu options, extra costs beyond vouchers, and the lack of a traditional buffet.
32 mentions · 6% of 544 reviews
Bathroom maintenance and shower leaks
−
Numerous guests report bathroom functional issues, including leaking shower doors, loose tracks, and unreliable water temperatures.
23 mentions · 4% of 544 reviews

Reviews, in their own words

Pulled from every source we read, deduplicated and badged.
S
Sonia
Verified guest reviews · Aug 22, 2026
7.0
OK stay, good location but room is small
OK stay, good location but room is small Location, bathroom is big enough , Hilton provides crabtree and evelyn products, able to Communicate through text is convenient Room is small, no space to hang clothes, cabinets and desk are so close to the bed, hard to move around in the room . Also the safe did not work, I immediately notified the desk and they sent a maintenance and changed the battery, afterwards I was able to use for at least an hour and it died again. I notified them again but there was no reply. I did not pursue because we were only staying for 2 nights. The shower glass door came off the track and they immediately sent someone and got it fixed right away, however the shower door does not fully close and always slides back.
P
Pascal C.
Verified guest reviews · Aug 22, 2026
9.0
Forget about the River view
Forget about the River view Gym is great, nice and clear room, good facilities. Lady at the reception in the morning was sweet. We paid for a River view which is kind of a scam considering the huge building in front of the hotel, which is twice the height of the hotel. A joke.
M
Michael
Verified guest reviews · Aug 22, 2026
10.0
Great location, profesional customer service but not comfortable beds
Great location, profesional customer service but not comfortable beds Great location close to two subway stations and across street from Battery park. Facility was very clean even when the building and rooms are old. Staff were very nice and polite. Beds are NOT comfortable at all. You expect a hotel bed to be very comfortable. The beds here are hard as a rock. We woke up with body aches 😅
F
FABRICE
Verified guest reviews · Aug 20, 2026
10.0
Séjour parfait
Séjour parfait Parfait emplacement en face du ferry de Staten Island et du NYC ferry, proche du One world observatory et de Wall Street. Personnel sympathique ras
S
Stephanie
Verified guest reviews · Aug 19, 2026
9.0
I would stay here again
I would stay here again The facility was lovely. The staff was polite. The room was amazing. The shower door leaked and the ice machine on our floor was out of order. Everything else was great.

What it looks like on social

18 social posts from around the web, weighted alongside the reviews.
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