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Holiday Inn Diamond Bar - Pomona by IHG

21725 Gateway Center Dr · Diamond Bar, US
80.4
Very good
602 reviews · 14 posts · 3.9 / 5
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Maybe — compare a couple more
Solid but uneven: 36% of the recurring themes here are complaints. Worth checking two or three alternatives first.
What builds this score
Verified stays
87
Local reviews
—
Travel reviews
70
Public reviews
—
How we calculate it
Social reach · not part of the score
12 on TikTok
Read it yourself
Travel reviews3.5/5 ↗
The short version
Guests love
  • Friendly and attentive staff101 mentions
  • Convenient location59 mentions
  • Free and spacious parking17 mentions
Guests flag
  • Unexpected charges and confusion around breakfast55 mentions
  • Traffic and neighbor noise18 mentions
  • Poor shower water pressure and plumbing issues16 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.

What guests keep saying

Read across a sample of 232 of this stay's 602 reviews, plus 14 posts. Percentages are of the sample.
Friendly and attentive staff
+
Guests consistently praise the hotel employees and front desk team for being polite, helpful, and welcoming.
101 mentions · 45% of 232 reviews
Convenient location
+
Visitors appreciate the convenient position near highways, dining options, and local destinations.
59 mentions · 26% of 232 reviews
Unexpected charges and confusion around breakfast
−
Guests express frustration over surprise charges, voucher limitations, and unexpected fees for breakfast.
55 mentions · 23% of 232 reviews
Traffic and neighbor noise
−
Loud freeway traffic through balcony doors and noise from nearby guests impacted sleep for several reviewers.
18 mentions · 7% of 232 reviews
Free and spacious parking
+
Guests highlight the large, complimentary parking lot as a convenient feature of their stay.
17 mentions · 7% of 232 reviews
Poor shower water pressure and plumbing issues
−
Many reviewers report weak shower water pressure, clogged sinks, slow drains, and difficult faucets.
16 mentions · 8% of 232 reviews
Inconsistent housekeeping and room maintenance
−
Multiple guests mention missed daily room cleaning, lingering odors, and stained furnishings.
12 mentions · 5% of 232 reviews

Reviews, in their own words

Pulled from every source we read, deduplicated and badged.
R
Regina
Verified guest reviews · Aug 10, 2026
7.0
Good value, great location
Good value, great location The hotel was conveniently located near the University for us. There were lots of good restaurants nearby and the staff was friendly and helpful. We did not like the loud neighbors we had, who went in and out leaving their bolt on their door throughout the night. This was not the fault of the hotel.
O
Oleksandr
Verified guest reviews · Jul 6, 2026
10.0
We had a wonderful stay! The breakfast was delicious with a great variety of options. The swimming pool was very clean, and the hot jacuzzi was perfect for relaxing after a long day. We really appreciated the large free parking area, which made everything very convenient. Our room was spotless, quiet, and incredibly cozy. The bed was very comfortable, and the modern shower was excellent. Overall, everything was clean, comfortable, and well maintained. We would definitely stay here again and highly recommend this hotel! Not
Q
Queen TaTa
Verified guest reviews · Jul 3, 2026
10.0
The staff is always very friendly. This weekend i stayed I met a new front desk person named Annie who was nice. I want to say Happy Birthday to my night clerk William. He always so polite and make sure I always get my extra pillow. Amadeus is an excellent worker. He is always there to assist with my cart when checking out. We can always crack a joke a out me giving him recognition so he can be recognize.the 2 ladies that clean my room on the 5th and 6th floor are always nice and great. I like to give praise to the 2 gentlemen that works the breakfast in the morning. And the evening gentleman that made me a good Margarita. This is always my get away go go and just sleep because of the scenery. And I looking at the sunrise and sunset from the balcony rooms. I love staying here.❤️
J
Joyce
Verified guest reviews · Jun 23, 2026
9.0
Good to stay
Good to stay Very clean and neat hotel with comfortable beds and good location. Front desk stuff Mr. Cyprikn is very friendly, he picks up a quiet room for us.
P
Paul
Verified guest reviews · Jun 22, 2026
7.0
It suited my needs.
It suited my needs. Breakfast was good. The location was convenient. The room (211) was missing a blind to make the room dark. The only blind let a significant amount of light in. I had 2 different reservations that were back to back, and it was not easy to stay in the same room. But eventually it worked out so I could keep the same room.

What it looks like on social

14 social posts from around the web, weighted alongside the reviews.
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