Book a refundable rate and we'll re-price this room every few hours until you check in. Every time it drops we email you — one tap and the lower rate is yours.
Recommended
Guests agree across the web, and just 35% of the themes they keep raising are complaints.
Artistic Rooms and SPA Living Concept Experience a unique stay in our Hotel-Museum-Spa, where each of the 132 rooms is a work of art itself. Enjoy the special SPA Living concept in 26 rooms, adorned with local artistic masterpieces and intricate weavings.
Fitness facilitiesWiFi availableFree WiFiParkingFree ParkingNon-smoking roomsAir conditioningFitness centerSwimming pool24-hour front deskRestaurantRoom service
As published by the property. Room-level facilities are listed against each room when you pick your dates.
The short version
Guests love
High-Quality Dining and Breakfast170 mentions
Relaxing Spa Experience162 mentions
Historic Architecture and Museum Grounds135 mentions
Guests flag
Poor Check-in and Reception Service127 mentions
Outdated Rooms and Maintenance Problems62 mentions
Overpriced for a Five-Star Hotel59 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.
What guests keep saying
Read across a sample of 593 of this stay's 2,720 reviews, plus 24 posts. Percentages are of the sample.
High-Quality Dining and Breakfast
+
The on-site restaurant and breakfast buffet receive frequent compliments for delicious food and great atmosphere.
170 mentions · 29% of 593 reviews
Relaxing Spa Experience
+
The hotel's spa facilities and wellness amenities are widely considered a major highlight of the stay.
162 mentions · 27% of 593 reviews
Historic Architecture and Museum Grounds
+
Guests consistently praise the stunning historic property, colonial architecture, monastery ruins, and on-site museum exhibits.
135 mentions · 23% of 593 reviews
Poor Check-in and Reception Service
−
Many reviewers report long wait times, unhelpful front desk personnel, and poor customer service during check-in and check-out.
127 mentions · 21% of 593 reviews
Outdated Rooms and Maintenance Problems
−
Several guests mention that guest rooms feel dark or outdated, with recurring issues regarding door locks, air conditioning, and odors.
62 mentions · 11% of 593 reviews
Overpriced for a Five-Star Hotel
−
Multiple guests feel the hotel charges luxury rates without delivering the level of service and room quality expected of a 5-star establishment.
59 mentions · 10% of 593 reviews
Reviews, in their own words
Pulled from every source we read, deduplicated and badged.
G
GIULIA MERCORELLI
Verified guest reviews · Aug 29, 2026
10.0
Alloggio confortevole e servizi ottimi
Alloggio confortevole e servizi ottimi
F
Frank A
Traveller reviews · Jun 1, 2026
5.0
stayed for four nights in June - Lives up to it's reputation - great location, caring staff, glad we selected this property for our Antigua visit. Airport pick up went flawless.
Z
Zoraida Delgado
Verified guest reviews · Aug 28, 2026
10.0
Me encanta todo el spa como siempre ya estado ospedaje 8 voces No hay manera q no meguste algo todo es perfecto
C
Chrissie M
Traveller reviews · Jun 1, 2026
5.0
Unbelievable resort in the heart of Antigua- really a luxury resort/art gallery/world heritage site.
J
Jorge
Verified guest reviews · Aug 26, 2026
10.0
Un lugar acogedor, con mucho que ofrecer.
Un lugar acogedor, con mucho que ofrecer. Las instalaciones, la arquitectura, la iluminación, la comida, el staff.
What it looks like on social
24 social posts from around the web, weighted alongside the reviews.