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Hotel Ritz Ciudad de México

Madero 30 Col Centro · Mexico City, MX
Fine dining
87
Excellent
1,000 reviews · 13 posts · 4.4 / 5
…
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Recommended
Guests agree across the web, and just 47% of the themes they keep raising are complaints.
Prime Location in the Heart of Mexico City Hotel Ritz Ciudad de México, situated on lively Madero Street near Zócalo Square, offers classic rooms with free Wi-Fi and cable TV. Delightful Dining Options Indulge in authentic Mexican cuisine at the hotel's Madero restaurant or unwin
What builds this score
Verified stays
87
Travel reviews
—
Local reviews
—
Public reviews
—
How we calculate it
Social reach · not part of the score
12 on TikTok

What's at this hotel

WiFi availableFree WiFiParkingNon-smoking rooms24-hour front deskRestaurantRoom serviceTerraceLift / ElevatorLaundryLuggage storageSafety deposit box

As published by the property. Room-level facilities are listed against each room when you pick your dates.

The short version
Guests love
  • Prime central location347 mentions
  • Comfortable beds109 mentions
Guests flag
  • Unhelpful or rude staff189 mentions
  • Street and hallway noise83 mentions
  • Bathroom design and privacy issues71 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.

What guests keep saying

Read across a sample of 614 of this stay's 1,000 reviews, plus 13 posts. Percentages are of the sample.
Prime central location
+
Guests praise the hotel's unbeatable location in the historic center near major sights, restaurants, and shopping.
347 mentions · 57% of 614 reviews
Unhelpful or rude staff
−
Many guests describe the front desk staff and management as unwelcoming, rude, and unhelpful during problems.
189 mentions · 31% of 614 reviews
Comfortable beds
+
Multiple guests highlight the comfortable beds and quality linens for providing a good rest.
109 mentions · 18% of 614 reviews
Street and hallway noise
−
Heavy street noise, live music outside, and thin room walls make sleeping difficult for many guests.
83 mentions · 14% of 614 reviews
Bathroom design and privacy issues
−
Guests strongly criticize the translucent glass bathroom doors, lack of locks, and shower flooding.
71 mentions · 12% of 614 reviews
Cleanliness and pest concerns
−
Several reviewers report inadequate housekeeping as well as alarming issues with bed bugs and roaches.
55 mentions · 9% of 614 reviews

Reviews, in their own words

Pulled from every source we read, deduplicated and badged.
R
Rocío
Verified guest reviews · Aug 22, 2026
8.0
La atención Los ruidos de externos
A
Agustin
Verified guest reviews · Aug 22, 2026
9.0
Ubicación, limpieza, atención, tienen servicio de guarda equipaje
J
Jose Luis
Verified guest reviews · Aug 22, 2026
5.0
La ubicación Mucho ruido, piso ruidoso y no tan limpio, restaurante mala atención
I
Isabel
Verified guest reviews · Aug 20, 2026
8.0
Very pleasant stay. Great breakfast
Very pleasant stay. Great breakfast Location and cleanliness . Very comfortable bed
E
ELIZABETH
Verified guest reviews · Aug 20, 2026
10.0
La comodidad de la cama y almohadas.

What it looks like on social

13 social posts from around the web, weighted alongside the reviews.
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