Book a refundable rate and we'll re-price this room every few hours until you check in. Every time it drops we email you — one tap and the lower rate is yours.
Recommended
Guests agree across the web, and just 13% of the themes they keep raising are complaints.
Luxurious Rooms with Stunning Views Indulge in modern elegance with city or park views, cable TV, and complimentary Wi-Fi. Relax in comfort with plush amenities like bathrobes, a coffee maker, and premium toiletries.
Fitness facilitiesWiFi availableFree WiFiParkingNon-smoking roomsAir conditioningFitness centerSwimming pool24-hour front deskRestaurantRoom serviceBusiness center
As published by the property. Room-level facilities are listed against each room when you pick your dates.
The short version
Guests love
Prime location in Polanco231 mentions
Outstanding breakfast buffet129 mentions
Excellent Regency Club lounge31 mentions
Guests flag
Unfriendly and inconsistent customer service33 mentions
Frustrating check-in and billing issues25 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.
What guests keep saying
Read across a sample of 488 of this stay's 930 reviews, plus 24 posts. Percentages are of the sample.
Prime location in Polanco
+
Guests consistently praise the hotel's central, safe, and walkable location in the heart of Polanco.
231 mentions · 46% of 488 reviews
Outstanding breakfast buffet
+
The expansive breakfast spread and food quality receive widespread acclaim from guests.
129 mentions · 29% of 488 reviews
Unfriendly and inconsistent customer service
−
Multiple guests report negative interactions with front desk and restaurant staff who felt cold, rude, or unhelpful.
33 mentions · 8% of 488 reviews
Excellent Regency Club lounge
+
Guests praise the Regency Club on the upper floors for its attentive personalized service and great views.
31 mentions · 7% of 488 reviews
Frustrating check-in and billing issues
−
Several guests suffered delays, lost reservations, incorrect charges, and difficulty receiving invoices during check-in or checkout.
25 mentions · 6% of 488 reviews
Reviews, in their own words
Pulled from every source we read, deduplicated and badged.
H
Humberto
Verified guest reviews · Aug 21, 2026
7.0
El check in tomó casi una hora
El check in tomó casi una hora
J
Jose
Verified guest reviews · Aug 21, 2026
10.0
El desayuno es espectacular
M
Maria Carolina
Verified guest reviews · Aug 19, 2026
10.0
Muy buen hotel
Muy buen hotel El desayuno muy bueno al igual que las habitaciones NA
D
davidpV7170AC
Verified guest reviews · Aug 14, 2026
10.0
Hyatt Polanco Excellent Stay
Hyatt Polanco Excellent Stay Excellent time at Hyatt Polanco. The food, service, room, location were all great. We had a fun time in CMDX and the Polanco neighborhood was a great location.
F
Francisco Salvador
Verified guest reviews · Aug 2, 2026
9.0
Fantastic place
Fantastic place Staff is great, particularly in the restaurant. The breakfast is outstanding Some minor details like bad odor in some rooms, some aged furniture
What it looks like on social
24 social posts from around the web, weighted alongside the reviews.