roomly
Search stays
All stays in Mexico City
This data is over 30 days old
Pull every review and social post now. This takes up to a minute.

Krystal Grand Suites Insurgentes

Insurgentes Sur #1991 · Mexico City, MX
Luxury
86
Excellent
1,000 reviews · 24 posts · 4.3 / 5
…
/ night
Checking live rates…
Checking what this stay usually costs…
Book now
Book a refundable rate and we'll re-price this room every few hours until you check in. Every time it drops we email you — one tap and the lower rate is yours.
Recommended
Guests agree across the web, and just 51% of the themes they keep raising are complaints.
Luxurious Accommodations Krystal Grand Suites offers elegantly designed rooms equipped with modern amenities like air conditioning, flat-screen TVs, and coffee machines. Each room features a private bathroom with a refreshing shower, ensuring a comfortable stay for every guest.
What builds this score
Verified stays
86
Travel reviews
—
Local reviews
—
Public reviews
—
How we calculate it
Social reach · not part of the score
11 on Instagram · 12 on TikTok

What's at this hotel

Fitness facilitiesWiFi availableFree WiFiParkingNon-smoking roomsAir conditioningFitness center24-hour front deskRestaurantRoom serviceBusiness centerTerrace

As published by the property. Room-level facilities are listed against each room when you pick your dates.

The short version
Guests love
  • Great and convenient location228 mentions
  • Spacious and comfortable rooms64 mentions
Guests flag
  • Disappointing food and restaurant service113 mentions
  • Poor reception and front desk service55 mentions
  • Inconsistent housekeeping and cleaning delays54 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.

What guests keep saying

Read across a sample of 583 of this stay's 1,000 reviews, plus 24 posts. Percentages are of the sample.
Great and convenient location
+
Guests consistently praise the hotel's central location near major avenues, public transit, and key tourist spots.
228 mentions · 40% of 583 reviews
Disappointing food and restaurant service
−
Reviewers criticize the hotel restaurant for slow service, lack of breakfast variety, high prices, and poor food quality.
113 mentions · 20% of 583 reviews
Spacious and comfortable rooms
+
Reviewers frequently mention the large room sizes, comfortable beds, and attractive city views.
64 mentions · 11% of 583 reviews
Poor reception and front desk service
−
Guests often report unhelpful reception staff, long wait times, and poor customer service during check-in.
55 mentions · 10% of 583 reviews
Inconsistent housekeeping and cleaning delays
−
Guests complain about delayed room cleaning late in the day, missed housekeeping service, or early morning disruptions.
54 mentions · 10% of 583 reviews
Maintenance and hot water problems
−
Multiple reviewers report issues with lack of hot water, malfunctioning air conditioning, and poorly maintained bathroom fixtures.
40 mentions · 7% of 583 reviews
Unexpected parking fees and valet issues
−
Visitors express frustration over undisclosed daily parking charges, long valet delays, and instances of vehicle damage.
36 mentions · 6% of 583 reviews

Reviews, in their own words

Pulled from every source we read, deduplicated and badged.
B
brittowine
Verified guest reviews · Aug 21, 2026
10.0
Excelente opción
Excelente opción Todo Nada
M
MARIA LOURDES
Verified guest reviews · Aug 9, 2026
10.0
Una estancia excelente.
Una estancia excelente. la atención del pesonal, excelente. nada. Cumplió mis expectativas.
A
Andrea
Verified guest reviews · Aug 4, 2026
10.0
EXCELENTE HOTEL PARA DESCSNSAR
EXCELENTE HOTEL PARA DESCSNSAR La limpieza y atención
B
brittowine
Verified guest reviews · Jul 20, 2026
10.0
Excelente opción
Excelente opción Todo bien Nada
J
Jeymy
Verified guest reviews · Jul 7, 2026
7.0
Cerca a la oficina
Cerca a la oficina Limpio cómodo Que no incluyan el valor del desayuno en la tarifa

What it looks like on social

24 social posts from around the web, weighted alongside the reviews.
Checking rates…
Includes taxes and fees
Price Watch included
Book now