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Las Alcobas, a Luxury Collection Hotel, Mexico City

Av. Presidente Masaryk 390 · Mexico City, MX
Luxury
95
Exceptional
1,545 reviews · 16 posts · 4.7 / 5
…
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Recommended
Guests agree across the web, and just 16% of the themes they keep raising are complaints.
Indulge in Relaxation at the Spa Pamper yourself with a visit to the spa for massages, ensuring ultimate relaxation during your stay. Delight in Culinary Experiences Enjoy a meal at the hotel's restaurant or opt for the convenience of room service, providing a taste of luxury rig
What builds this score
Verified stays
97
Travel reviews
96
Local reviews
—
Public reviews
92
How we calculate it
Social reach · not part of the score
12 on TikTok
Read it yourself
Travel reviews4.8/5 ↗Public reviews4.6/5 ↗

What's at this hotel

ElevatorFitness facilitiesConference spaceFree breakfastHealth clubSafe-deposit box at front deskFree newspapers in lobbyExpress check-outFull-service spaMeeting roomsSmoke-free propertyTours/ticket assistance

As published by the property. Room-level facilities are listed against each room when you pick your dates.

The short version
Guests love
  • Attentive and personalized service159 mentions
  • Prime Polanco location113 mentions
  • Excellent shower and room amenities38 mentions
Guests flag
  • Delicious included breakfast47 mentions
  • Small and basic gym12 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.

What guests keep saying

Read across a sample of 186 of this stay's 1,545 reviews, plus 16 posts. Percentages are of the sample.
Attentive and personalized service
+
Guests consistently praise the hotel staff for their warm, intuitive, and highly attentive hospitality.
159 mentions · 84% of 186 reviews
Prime Polanco location
+
The property is situated in the heart of Polanco, surrounded by high-end shopping, safe streets, and world-class dining.
113 mentions · 57% of 186 reviews
Delicious included breakfast
−
The daily breakfast earns strong praise for its high quality, varied selection, and delicious cooked-to-order dishes.
47 mentions · 24% of 186 reviews
Excellent shower and room amenities
+
Reviewers frequently highlight the outstanding shower water pressure, luxurious bath setups, and free minibar snacks.
38 mentions · 20% of 186 reviews
Small and basic gym
−
The on-site fitness facility is described as overly tiny and under-equipped compared to the hotel's overall luxury standard.
12 mentions · 6% of 186 reviews

Reviews, in their own words

Pulled from every source we read, deduplicated and badged.
M
mkd_travelmania
Traveller reviews · Aug 1, 2026
5.0
Great small hotel in the middle of Polanco neighborhood. You can walk to a number of great restaurants and shops. The staff was fantastic (of NOTE: our concierge Andres H. was phenomenal! He got us tickets to Lucha Libre; yes, we went and had a blast! Maximo Bistrot and Voraz restaurants). His recommendations were great. Our breakfast was included and it was tasty and ample, great choices. Really enjoyed our stay there. Even though our room faced the street, it was very quiet, facing trees. Bedroom was spacious, bathroom was beautiful. everyone was super pleasant and accommodating. We will return!
J
Jovan Hayre
Guest reviews · Jul 9, 2026
5.0
Perfect hotel, the service is impeccable and the staff go above and beyond. The rooms and bathrooms are well laid out and well thought out with the complimentary mini bar (snacks which are amazing) and fresh flowers with panoramic city views.
G
Grace
Verified guest reviews · Oct 7, 2025
10.0
Excellent service. Front desk was super helpful in getting us in a little earlier so we can rest. Ver appreciated!
J
John M
Traveller reviews · May 1, 2026
5.0
Great location in the heart of Polanco. The hotel is perfectly situated, the rooms are nice, and most of all, the service was impeccable. Great Mexican breakfast. We also enjoyed massages at the spa. Very special experience.
W
woglinda
Guest reviews · Jun 6, 2026
5.0
This recently updated hotel is an absolute gem in Polanco, a beautiful part of the city. Rooms and service were impeccable and the hotel is walking distance from many restaurants and Lincoln Park. Staying here really helped make our trip to Mexico City delightful!

What it looks like on social

16 social posts from around the web, weighted alongside the reviews.
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