roomly
Search stays
All stays in Mexico City
This data is over 30 days old
Pull every review and social post now. This takes up to a minute.

Live Aqua Ciudad de Mexico Bosques de las Lomas

Av. Paseo de los Tamarindos No. 98 · Mexico City, MX
Luxury
94
Exceptional
398 reviews · 13 posts · 4.7 / 5
…
/ night
Checking live rates…
Checking what this stay usually costs…
Book now
Book a refundable rate and we'll re-price this room every few hours until you check in. Every time it drops we email you — one tap and the lower rate is yours.
Recommended
Guests agree across the web, and just 7% of the themes they keep raising are complaints.
Luxurious Accommodations Live Aqua Urban Resort Mexico offers elegant rooms equipped with modern amenities such as air conditioning, coffee machines, and complimentary toiletries. The 100% smoke-free environment ensures a refreshing stay for all guests.
What builds this score
Local reviews
—
Travel reviews
—
Public reviews
—
Verified stays
94
How we calculate it
Social reach · not part of the score
12 on TikTok
Read it yourself
Travel reviews↗

What's at this hotel

Fitness facilitiesWiFi availableFree WiFiParkingNon-smoking roomsAir conditioningFitness center24-hour front deskRestaurantRoom serviceBusiness centerHeating

As published by the property. Room-level facilities are listed against each room when you pick your dates.

The short version
Guests love
  • Friendly and attentive staff122 mentions
  • Comfortable and luxurious rooms78 mentions
  • Quality breakfast and dining options53 mentions
Guests flag
  • High prices and unexpected charges14 mentions
  • Check-in and front desk delays11 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.

What guests keep saying

Read across a sample of 194 of this stay's 398 reviews, plus 13 posts. Percentages are of the sample.
Friendly and attentive staff
+
Guests consistently praise the warm, professional, and helpful attitude of the hotel staff.
122 mentions · 67% of 194 reviews
Comfortable and luxurious rooms
+
Reviewers frequently highlight the spacious layouts, modern decor, and comfortable beds in the rooms.
78 mentions · 40% of 194 reviews
Quality breakfast and dining options
+
Many visitors praise the quality and flavor of the breakfast and overall restaurant food.
53 mentions · 29% of 194 reviews
Spa and wellness facilities
+
The spa offers high-quality massages and relaxing treatments, though some note extra fees for access.
37 mentions · 19% of 194 reviews
Convenient mall and restaurant access
+
Guests enjoy the direct connection to an upscale shopping mall with various dining options and shops.
32 mentions · 17% of 194 reviews
Thoughtful perks and extra touches
+
Guests appreciate unique amenities like hallway record players, welcome mezcal shots, and elevator treats.
19 mentions · 10% of 194 reviews
High prices and unexpected charges
−
Several guests felt overpriced on dining, spa access, room capsules, and sudden price hikes during events.
14 mentions · 7% of 194 reviews
Check-in and front desk delays
−
Some reviewers encountered unhelpful front desk personnel, late room readiness, or key card issues at check-in.
11 mentions · 6% of 194 reviews

Reviews, in their own words

Pulled from every source we read, deduplicated and badged.
D
Derek
Verified guest reviews · Aug 17, 2026
9.0
Prima goede locatie en erg vriendelijk personeel
Prima goede locatie en erg vriendelijk personeel Locatie en service
R
rachel
Verified guest reviews · Jul 13, 2026
7.0
Uneven service
Uneven service The majority of the staff are very kind. The spa is excellent. I made the concierge aware that I was recovering from major surgery as part of my cancer treatment and asked to extend my stay for several hours so that I could rest before taking an overnight flight. They charged me 50% of the room cost for four extra hours but did not update my room card to reflect this. I got locked out of my room with half my possessions in the corridor and half still in the room. I asked for help from housekeeping and she treated me with contempt - walking over to me with performative slowness and then telling me to go down to reception and deal with it myself. It took me literally begging her multiple times to call down to reception using the radio to confirm it was my room. She truly did not care at all about my situation. I don't expect to be treated like this at a hotel. The room itself, a suite, was a little tired - furniture and flooring with damage to it. The hairdryer was missing the attachment. I felt like the suite had only been cleaned hastily. Check in was from 3pm and I indicated in my booking that I would arrive at that time, yet when I got there, my room was not ready. Suites have lower occupancy rates than regular rooms so I'm not clear how mine wasn't ready when I arrived. I thought it was a bit cheeky to charge me to extend my stay into the afternoon on checkout day when they had not honoured my check in time and pretty much stole an hour from me.
B
Bruno
Verified guest reviews · Jul 2, 2026
7.0
Me dejé mis AirPods y no me los entregaron
S
Salvador Israel
Verified guest reviews · Jun 19, 2026
10.0
Confort
Confort Tiene mucho confort y buen estilo Es distante de areas turisticas y hay mucho trafico
R
rkigervaron
Verified guest reviews · Jun 18, 2026
10.0
Top notch!
Top notch! Really a top notch hotel in every metric possible. Good service, excellent and very comfortable rooms. Quiet. Lovely place

What it looks like on social

13 social posts from around the web, weighted alongside the reviews.
Checking rates…
Includes taxes and fees
Price Watch included
Book now