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Recommended
Guests agree across the web, and just 51% of the themes they keep raising are complaints.
Luxurious Accommodations Experience the perfect blend of comfort and style in our air-conditioned rooms with modern amenities and a touch of elegance. Culinary Delights Indulge in a delicious breakfast buffet and savor regional and international cuisine at our à la carte restaura
As published by the property. Room-level facilities are listed against each room when you pick your dates.
The short version
Guests love
Convenient location near the airport135 mentions
Quality breakfast buffet111 mentions
Guests flag
Rude and unhelpful customer service105 mentions
Unreliable airport shuttle service102 mentions
Poor bathroom design and privacy52 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.
What guests keep saying
Read across a sample of 523 of this stay's 3,259 reviews, plus 13 posts. Percentages are of the sample.
Convenient location near the airport
+
Guests frequently praise the hotel's location right next to Lisbon airport, noting it is easily reachable on foot for layovers.
135 mentions · 26% of 523 reviews
Quality breakfast buffet
+
Many reviewers appreciate the expansive breakfast buffet and its early opening hours for early morning flights.
111 mentions · 21% of 523 reviews
Rude and unhelpful customer service
−
Several guests report negative experiences with reception and bar staff who appeared dismissive or indifferent to issues.
105 mentions · 20% of 523 reviews
Unreliable airport shuttle service
−
Multiple guests report long wait times, missed pickups, or full capacity issues with the airport transfer shuttle.
102 mentions · 20% of 523 reviews
Poor bathroom design and privacy
−
Reviewers criticize the bathroom layout for using translucent glass cubicles that offer little privacy and cause water leaks.
52 mentions · 10% of 523 reviews
Reviews, in their own words
Pulled from every source we read, deduplicated and badged.
J
JT
Verified guest reviews · Aug 22, 2026
10.0
The little extras and exceptional staff.
L
Lorraine Van Zyl
Verified guest reviews · Aug 22, 2026
10.0
Exceptional in everything.
Exceptional in everything. Close to airport. Within walking distance, however their is even free transport too and from airport. Soundproof rooms. Facilities. Above average inroom welcoming gifts. Parking. Deserve a 5 star rating. Nothing.
G
Glauber
Verified guest reviews · Aug 22, 2026
9.0
Localização excelente para quem vai pegar voo cedo
Localização excelente para quem vai pegar voo cedo Acomodação ampla e ameities da Rituals
K
Karam
Verified guest reviews · Aug 22, 2026
10.0
All perfect, staff is amazing ..
i just need to inform you that i forgot my perfume in the room 220 , hermes H24 175ml
Please can you keep for me , i’ll send someone to take
Thanks , This is my favourite place in lisbon
C
Cesare
Verified guest reviews · Aug 21, 2026
9.0
Struttura comoda per l’aeroporto a pochi minuti a piedi dal terminal e con servizio shuttle. Struttura pulita e confortevole
What it looks like on social
13 social posts from around the web, weighted alongside the reviews.