roomly
Search stays
All stays in London
This data is over 30 days old
Pull every review and social post now. This takes up to a minute.

Novotel London Canary Wharf

40 Marsh Wall · London, GB
75.8
Very good
1,008 reviews · 24 posts · 3.6 / 5
/ night
Checking live rates…
Checking what this stay usually costs…
Book now
Book a refundable rate and we'll re-price this room every few hours until you check in. Every time it drops we email you — one tap and the lower rate is yours.
Maybe — compare a couple more
Solid but uneven: 47% of the recurring themes here are complaints. Worth checking two or three alternatives first.
Stunning Roof Terrace with 360 Views Experience breathtaking panoramic views of the London skyline from our roof terrace at Novotel London Canary Wharf. Enjoy the city's beauty from a unique vantage point, perfect for relaxation or socializing.
What builds this score
Local reviews
Verified stays
82
Travel reviews
60
Public reviews
How we calculate it
Social reach · not part of the score
11 on Instagram · 12 on TikTok
Read it yourself

What's at this hotel

Fitness facilitiesWiFi availableFree WiFiNon-smoking roomsAir conditioningFitness centerSwimming pool24-hour front deskRestaurantRoom serviceHeatingTerrace

As published by the property. Room-level facilities are listed against each room when you pick your dates.

The short version
Guests love
  • Convenient location and transit159 mentions
  • Impressive views and rooftop bar140 mentions
  • Spacious and comfortable rooms34 mentions
Guests flag
  • Underwhelming pool and spa facilities106 mentions
  • Mixed feedback on breakfast65 mentions
  • Air conditioning failures53 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.

What guests keep saying

Read across a sample of 439 of this stay's 1,008 reviews, plus 24 posts. Percentages are of the sample.
Convenient location and transit
+
Guests appreciate the hotel's safe location in Canary Wharf with convenient access to public transportation.
159 mentions · 36% of 439 reviews
Impressive views and rooftop bar
+
The views over London from high-floor rooms and the rooftop bar are frequently highlighted as a major positive.
140 mentions · 32% of 439 reviews
Underwhelming pool and spa facilities
The indoor pool and sauna received criticism for being small, crowded, cold, or lacking proper maintenance.
106 mentions · 24% of 439 reviews
Mixed feedback on breakfast
While some liked the breakfast, several guests complained about high prices and extra fees for cooked eggs.
65 mentions · 15% of 439 reviews
Air conditioning failures
Many guests reported severe issues with non-functional or ineffective air conditioning during warm weather.
53 mentions · 12% of 439 reviews
Unhelpful staff and poor customer service
Multiple visitors expressed disappointment with unwelcoming, dismissive, or unhelpful responses from hotel staff.
39 mentions · 9% of 439 reviews
Spacious and comfortable rooms
+
Guests praised the generous room sizes, stylish modern aesthetic, and comfortable beds.
34 mentions · 8% of 439 reviews
Cleanliness and maintenance shortcomings
Reviewers frequently noted cleanliness issues including dirty floors, stained carpets, dust, and tired room fixtures.
32 mentions · 7% of 439 reviews

Reviews, in their own words

Pulled from every source we read, deduplicated and badged.
S
SANDRINE
Verified guest reviews · Aug 22, 2026
8.0
Une localisation à laquelle on ne pense pas forcément spontanément
Une localisation à laquelle on ne pense pas forcément spontanément Très grande chambre, bien équipée. Hôtel très calme avec possibilité d'accéder à sauna, piscine et salle de gym sur un créneau très large. Station de métro proche, plusieurs restaurants et cafés à proximité si on ne veut pas utiliser ceux de l'hôtel. Egalement un supermarché Tesco pas très loin. Le bar au 38ème étage propose une offre de restauration avec un rapport qualité/prix correct et une très belle vue sur Londres. Personnel discret et efficace. Seulement 3 transats à la piscine, certes en sous-sol, mais un peu juste à certains moments de la journée. Ce qui est surprenant, c'est la poussière qu'il peut y avoir dans cet hôtel (lampadaires à la réception, bordures des armoires dans les chambres, aération dans la salle de bain...) : inattendu pour un 4 étoiles. Mais peut être est-ce dû au chantier voisin ? L'éclairage au bar est très tamisé, avec presque des difficultés à voir ce que l'on a dans son assiette !
T
Taric
Verified guest reviews · Aug 22, 2026
10.0
Sensational
Sensational Everything was exceptional will be returning. Made my stay perfect and welcoming. Nothing
L
Lea Marie
Verified guest reviews · Aug 22, 2026
10.0
Super schönes Hotel, mit sehr schönem Blick über ganz London. Sehr nettes Personal, Gepäck konnte man kostenfrei lagern.
Super schönes Hotel, mit sehr schönem Blick über ganz London. Sehr nettes Personal, Gepäck konnte man kostenfrei lagern. Die Unterkunft war sehr gut gelegen und in den höheren Etagen hatte man eine sehr schöne Sicht auf ganz london
C
Candice
Verified guest reviews · Aug 21, 2026
8.0
Apart from housekeeping entering the room the stay was pleasant.
Apart from housekeeping entering the room the stay was pleasant. Good location fantastic view House keeping just entered the room at 8am switched the light on and woke us up.
R
Ryan
Verified guest reviews · Aug 21, 2026
10.0
Super good hotel, and only a 3 minute walk from the underground! would recommend!
Super good hotel, and only a 3 minute walk from the underground! would recommend! Super friendly staff, room was lovely, bed was super comfortable! Wasn’t easy to turn the lamps on, as I couldn’t find a switch or plug for them!but might’ve been a me thing!!

What it looks like on social

24 social posts from around the web, weighted alongside the reviews.
Checking rates…
Includes taxes and fees
Price Watch included
Book now