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Pestana Amsterdam Riverside

Amsteldijk 67 · Amsterdam, NL
Luxury
85.8
Excellent
1,566 reviews · 24 posts · 4.3 / 5
…
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Maybe — compare a couple more
Solid but uneven: 77% of the recurring themes here are complaints. Worth checking two or three alternatives first.
What builds this score
Verified stays
87
Local reviews
—
Travel reviews
84
Public reviews
—
How we calculate it
Social reach · not part of the score
11 on Instagram · 12 on TikTok
Read it yourself
Local reviews↗Travel reviews4.2/5 ↗
The short version
Guests love
  • Breakfast quality and selection114 mentions
Guests flag
  • Inconsistent staff service205 mentions
  • Distance from the city center118 mentions
  • Does not feel like a 5-star hotel35 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.

What guests keep saying

Read across a sample of 471 of this stay's 1,566 reviews, plus 24 posts. Percentages are of the sample.
Inconsistent staff service
−
Reviews reflect inconsistent service, with some praising helpful staff while others highlight rude or indifferent customer care.
205 mentions · 44% of 471 reviews
Distance from the city center
−
Guests note that the hotel is located somewhat far from the city center, requiring public transit or longer walks.
118 mentions · 25% of 471 reviews
Breakfast quality and selection
+
Guests generally praise the breakfast buffet for its quality and wide selection of food.
114 mentions · 24% of 471 reviews
Does not feel like a 5-star hotel
−
Guests frequently complain that the hotel fails to meet luxury five-star standards in service, facilities, and overall experience.
35 mentions · 7% of 471 reviews
Housekeeping and cleanliness lapses
−
Several guests report poor housekeeping standards, mentioning dust, uncleaned bathrooms, or leftover hair from previous guests.
28 mentions · 6% of 471 reviews

Reviews, in their own words

Pulled from every source we read, deduplicated and badged.
Ö
Özge
Verified guest reviews · Aug 21, 2026
8.0
Efficace.
Efficace. La propreté et la disponibilité du personnel. Un peu loin du centre ville à pied. Nous étions sous les cuisines donc on entendait tous les bruits des 4h du matin, au point de nous réveiller. De plus, en rapport avec le point précédent les aérations étaient directement relié aux cuisines donc on avait des odeurs de fritures.
Q
Quynh
Verified guest reviews · Aug 20, 2026
6.0
Expected more, was disappointed at some aspects.
Expected more, was disappointed at some aspects. Clean and comfortable. Good location Check in was late. Had to wait around after 3pm for our room which was frustrating as we arrived early and was tired. For this type of hotel you would expect the check in time to be priority and schedule strictly adhered to. They didn’t seem to care that they were late which made the experience on the first day disappointing.
E
Egor
Verified guest reviews · Aug 19, 2026
5.0
Great location Property doesn't highlight that children are able to use spa zone almost all day, so if you are looking for peace and tranquility it's definitely not happening. When we complained about extra noisy family to staff they did pretty much nothing, so we just had to leave. Also the room had only one small window and on the pictures there were rooms with huge 3 windows only
A
Alexander T.
Verified guest reviews · Aug 18, 2026
9.0
Nice building, location, tasty breakfast The A/C was blowing directly onto the bed, which was a little uncomfortable.
C
Cornelia
Verified guest reviews · Aug 18, 2026
9.0
Sehr bequeme Betten, große geräumige Zimmer Bis auf den Kofferträger sehr langsames Personal

What it looks like on social

24 social posts from around the web, weighted alongside the reviews.
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