Book a refundable rate and we'll re-price this room every few hours until you check in. Every time it drops we email you — one tap and the lower rate is yours.
Recommended
Guests agree across the web, and just 18% of the themes they keep raising are complaints.
Luxurious 5-Star Experience at Shangri-La Hotel The Shard, London Occupying levels 34-52, the Shangri-La Hotel The Shard, London offers unparalleled luxury with breathtaking views of the capital. Exquisite Dining and Highest Bar in London The hotel boasts an exquisite restaurant
As published by the property. Room-level facilities are listed against each room when you pick your dates.
The short version
Guests love
Spectacular London views301 mentions
Mixed quality breakfast171 mentions
Welcoming and attentive staff126 mentions
Guests flag
Front desk and check-in frustration61 mentions
High prices and poor value45 mentions
Unexpected charges and billing issues25 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.
What guests keep saying
Read across a sample of 565 of this stay's 8,899 reviews, plus 24 posts. Percentages are of the sample.
Spectacular London views
+
Guests consistently praise the breathtaking, high-altitude panoramas of London visible from the rooms and bars.
301 mentions · 53% of 565 reviews
Mixed quality breakfast
+
Opinions on breakfast vary widely, with praise for the spread contrasted by complaints of cold food and long wait times.
171 mentions · 30% of 565 reviews
Welcoming and attentive staff
+
Many visitors warmly highlight the attentive, polite, and personalized care provided by hotel team members.
126 mentions · 22% of 565 reviews
Front desk and check-in frustration
−
Several guests report slow service, understaffed reception desks, and occasional rude interactions during check-in or security checks.
61 mentions · 11% of 565 reviews
High prices and poor value
−
Many reviewers feel that the steep room rates and expensive food do not deliver sufficient value for money.
45 mentions · 8% of 565 reviews
Unexpected charges and billing issues
−
Guests frequently report frustration over automatic service charges, unexpected fees, and delayed deposit refunds.
25 mentions · 4% of 565 reviews
Reviews, in their own words
Pulled from every source we read, deduplicated and badged.
R
Rob
Verified guest reviews · Aug 20, 2026
10.0
Amazing
Amazing Just absolute perfection Nothing
F
Fay B
Traveller reviews · Aug 1, 2026
5.0
We went for drinks here it was so lovely the bar staff and waiters are so frendly and inviting the cocktails that Johnathan makes are amazing to watch sit there with your drinks and nuts and watch the view was amazing thanks
S
Steven
Verified guest reviews · Aug 20, 2026
6.0
OK
OK Location Needs refreshing
M
Monika Flexeder
Traveller reviews · Aug 1, 2026
5.0
A magical view to enjoy while visiting the bar. Fantastic bar area with great decor on the 35th floor, serving excellent drinks. Great advice on the drinks, very friendly staff and excellent service. See you soon.
S
Shelley
Verified guest reviews · Aug 17, 2026
9.0
We had an amazing stay, our room was amazing with our view of the Tower Bridge, and the knowledge of our 40th wedding an
We had an amazing stay, our room was amazing with our view of the Tower Bridge, and the knowledge of our 40th wedding an The magnificent view from our room The discretionary cost added without any notification, and the extra €300 per night charge for possible use of room extras
What it looks like on social
24 social posts from around the web, weighted alongside the reviews.