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The Elser Hotel Miami - An All-Suite Hotel

398 NE 5th Street · Miami, US
PoolFitnessFine diningFamily friendly
84
Excellent
1,000 reviews · 16 posts · 4.2 / 5
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Recommended
Guests agree across the web, and just 41% of the themes they keep raising are complaints.
Luxurious Amenities and Services The Elser Hotel Miami offers a range of luxurious amenities including an outdoor swimming pool, fitness centre, and terrace. Guests can also enjoy the convenience of private parking, free WiFi, and a 24-hour front desk with concierge service.
What builds this score
Verified stays
84
Travel reviews
—
Local reviews
—
Public reviews
—
How we calculate it
Social reach · not part of the score
12 on TikTok

What's at this hotel

Fitness facilitiesWiFi availableFree WiFiParkingNon-smoking roomsAir conditioningFitness centerSwimming pool24-hour front deskRestaurantTerraceFamily rooms

As published by the property. Room-level facilities are listed against each room when you pick your dates.

The short version
Guests love
  • Prime Location Near Cruise Port and Attractions172 mentions
  • Spacious Suites with Impressive Views149 mentions
  • Enjoyable Pool Deck and Gym Facilities119 mentions
Guests flag
  • Unhelpful or Dismissive Front Desk Staff136 mentions
  • Expensive and Confusing Parking System53 mentions
  • Housekeeping and Cleanliness Deficiencies44 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.

What guests keep saying

Read across a sample of 505 of this stay's 1,000 reviews, plus 16 posts. Percentages are of the sample.
Prime Location Near Cruise Port and Attractions
+
Guests consistently praise the hotel's convenient central location close to PortMiami, Bayside, shopping, and downtown attractions.
172 mentions · 34% of 505 reviews
Spacious Suites with Impressive Views
+
Visitors frequently compliment the large, apartment-style rooms and scenic ocean, bay, or city views from high-floor balconies.
149 mentions · 30% of 505 reviews
Unhelpful or Dismissive Front Desk Staff
−
Multiple guests report negative encounters with reception and guest service personnel, highlighting slow service, indifference, or rudeness.
136 mentions · 27% of 505 reviews
Enjoyable Pool Deck and Gym Facilities
+
The large swimming pool area and well-equipped multi-floor fitness center are highlighted as standout amenities by many travelers.
119 mentions · 24% of 505 reviews
Expensive and Confusing Parking System
−
Guests express dissatisfaction with exorbitant parking rates and overly complicated payment app requirements, especially for international visitors.
53 mentions · 11% of 505 reviews
Housekeeping and Cleanliness Deficiencies
−
A major complaint among guests is infrequent or poor housekeeping, uncleaned rooms upon arrival, dirty carpets, and missing fresh towels.
44 mentions · 9% of 505 reviews
Crowded Lobby and Elevator Congestion
−
Reviewers regularly complain about an overcrowded lobby area and long wait times or confusing operation of the elevator system.
42 mentions · 8% of 505 reviews
Billing Issues, Security Deposits, and Unexpected Charges
−
Many reviewers cite frustrating billing disputes involving delayed security deposit refunds, unexpected minibar charges, resort fees, or double charges.
34 mentions · 7% of 505 reviews

Reviews, in their own words

Pulled from every source we read, deduplicated and badged.
J
Julian
Verified guest reviews · Aug 22, 2026
10.0
Mega Aussicht zu einem super fairen Preis
Mega Aussicht zu einem super fairen Preis Wir hatten das Zimmer im Vorletzten Stockwerk. Es war ein gigantische Ausblick von unserem Appartement. Es war sehr sauber und schön eingerichtet. Das Haus war ruhig und die Fenster gut gedämmt. Die Ausstattung der Küche könnte etwas besser sein. Zum Beispiel gab es wenig Besteck aber auf kein Pfannenwender.
M
MONICA
Verified guest reviews · Aug 22, 2026
7.0
Falta de Limpieza. No hay servicio fe limpieza todos los dias
L
Laëtitia
Verified guest reviews · Aug 22, 2026
8.0
Superbe emplacement, super studio, dommage que c’était pas propre
Superbe emplacement, super studio, dommage que c’était pas propre J’ai aimé la proximité avec le port ce qu’il y avait autour au niveau des commerces Ce que j’ai moins aimé, c’est la difficulté avec le personnel pour avoir de l’aide. Et dommage que on nous retranscrit pas en français qu’on peut bénéficier du ménage et qu’il faut toujours demander du café du papier toilette et qu’on renouvelle nos serviettes Et que le ménage est à revoir, nous sommes arrivés c’était vraiment sale, je l’ai précisé à l’accueil mais rien n’a été fait.
Q
Quondell
Verified guest reviews · Aug 22, 2026
10.0
Phenomenal
Phenomenal It was clean there was a lot to do on property and the location was perfect Nothing serious the waiting times in line was long
R
rodrigues
Verified guest reviews · Aug 21, 2026
10.0
Foi bom
Foi bom Piscinas Sofá cama em mau estado para dormir . Tive de comprar um colchão insuflável!

What it looks like on social

16 social posts from around the web, weighted alongside the reviews.
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