Book a refundable rate and we'll re-price this room every few hours until you check in. Every time it drops we email you — one tap and the lower rate is yours.
Recommended
Guests agree across the web, and just 37% of the themes they keep raising are complaints.
Luxurious Accommodations Indulge in modern guest rooms at The Westin Long Beach, complete with plush bathrobes, slippers, and stunning area views through large windows. Enjoy in-room amenities like a minibar, flat-screen TV, and a spacious work desk for your comfort.
As published by the property. Room-level facilities are listed against each room when you pick your dates.
The short version
Guests love
Inconsistent staff service289 mentions
Convenient central location209 mentions
Beautiful lobby versus outdated rooms140 mentions
Guests flag
Expensive parking and hidden fees108 mentions
Room cleanliness and stain issues73 mentions
Lack of basic in-room amenities70 mentions
Ranked by how often each point comes up across the reviews we read. We never edit or remove ratings.
What guests keep saying
Read across a sample of 619 of this stay's 1,171 reviews, plus 24 posts. Percentages are of the sample.
Inconsistent staff service
+
Guest experiences with staff were mixed, ranging from warm and helpful interactions to dismissive front desk service.
289 mentions · 49% of 619 reviews
Convenient central location
+
Guests consistently appreciate the hotel's central location near attractions, restaurants, and the convention center.
209 mentions · 33% of 619 reviews
Beautiful lobby versus outdated rooms
+
While the renovated lobby and bar area impress guests, many felt the guest rooms were dated and in need of modern updates.
140 mentions · 23% of 619 reviews
Expensive parking and hidden fees
−
Guests frequently express frustration over high nightly parking costs, extra taxes, and hidden surcharges.
108 mentions · 17% of 619 reviews
Room cleanliness and stain issues
−
Several reviewers noted dirty carpets, stained linens, worn towels, and unpleasant room odors.
73 mentions · 12% of 619 reviews
Lack of basic in-room amenities
−
Guests expressed disappointment over missing amenities such as microwaves, refrigerators, or adequate bath towels.
70 mentions · 12% of 619 reviews
Low shower pressure and drainage issues
−
Guests frequently reported weak water pressure in sinks and showers, as well as slow-draining tubs.
68 mentions · 11% of 619 reviews
Check-in delays and unready rooms
−
Multiple guests experienced long check-in lines and rooms that were not ready hours past the official check-in time.
59 mentions · 10% of 619 reviews
Reviews, in their own words
Pulled from every source we read, deduplicated and badged.
K
Kerstin
Verified guest reviews · Aug 21, 2026
7.0
Great location To many surcharges and taxes, even the car got taxed.
A
Abigail C
Traveller reviews · Sep 8, 2025
5.0
A luxury boutique hotel for guests without a car
We had an amazing stay at Lumea and Priya at the concierge desk was so helpful. We came at the tail end of renovations and our room was very nice and upgraded.
Hotel Lumea is where you want to stay if you are in Long Beach without a car! It is walkable to anything you could need. Museums, a grocery store, amazing restaurants, everything. I highly recommend staying at Lumea!
P
patti
Verified guest reviews · Aug 20, 2026
4.0
We had an approved early check in (3:00) room wasn’t ready until after 5! We missed our ride to our reservation, had to take a cab. Had to change clothes in the downstairs bathroom and then it was closed for cleaning!
Very poor organization and no extra accommodations for all the people waiting for rooms. We were not allowed to even sit in the pool area without a key!
Poor customer service.
A
Aleasha
Verified guest reviews · Aug 17, 2026
1.0
Booked a room and the room wasn’t ready at check in nor after check in
Booked a room and the room wasn’t ready at check in nor after check in The room was not ready when we checked in I got there at 7pm. Check in was at 3pm. I ask why they had no explanation or no eta on when it would be ready. Me and my kids traveled from Las Vegas with no where to go. The line was 30 min wait and they just said skirt for the inconvenience. Never experienced nothing like this ever.
G
Gus
Verified guest reviews · Aug 17, 2026
10.0
Front desk was very accommodating to my Wife’s Birthday even upgraded us to a suit
Front desk was very accommodating to my Wife’s Birthday even upgraded us to a suit Very clean
Very luxurious
Staff was amazing The Bar was packed and I requested a certain drink and the bartender didn’t know how to make it he googled it and realized he didn’t have the correct ingredients
What it looks like on social
24 social posts from around the web, weighted alongside the reviews.