Privacy policy
Last updated 2026. This page explains what Roomly collects and how we use it. Privacy requests go to hello@useroomly.com.
Who we are
Roomly operates useroomly.com. For any privacy question, or to ask for a copy of your data or its deletion, email hello@useroomly.com.
What we collect
When you book, we collect the guest details you enter: name, email address and optional phone number, along with your stay dates, party size and chosen room. When you contact support, we keep your message and contact details so we can reply. We also record anonymous usage events — which pages were opened and which searches were run — against a random identifier stored in your browser, not against your name.
Why we use it
We use your details to create and confirm reservations with the property or supplier, to send booking confirmations, to answer support requests, and to keep the service secure and working properly. If you turn on Price Watch we also use your email address to tell you when your room gets cheaper.
Who we share it with
Booking details are shared with the property or its supplier so your reservation can be fulfilled. We also use infrastructure providers for hosting, database storage and content aggregation. We do not sell your personal information.
Property content
Reviews, ratings, photos and videos shown on property profiles are aggregated from publicly available sources around the web and across social media. That content belongs to its original authors and platforms, and we display it for research purposes.
Retention
Booking records are retained for as long as needed to service the reservation and meet legal and accounting obligations. Support messages are kept while the issue is open and for a reasonable period afterwards. Cached property content is refreshed on a rolling 30 day cycle. We also keep a history of the nightly rates we have seen for a property; that is price data about the hotel and is not linked to you.
Your choices
You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email hello@useroomly.com or use the support page and we will respond. You can switch Price Watch off from your reservation page at any time, which stops those emails.
Cookies and local storage
We use browser storage to remember your stay dates and guest count, plus a random identifier used only to group anonymous usage events. This stays on your device, is never sold, and is not used for advertising or shared with ad networks.