Terms & conditions
Last updated 2026. These terms apply whenever you use Roomly to research or book a stay.
Using Roomly
Roomly aggregates publicly available guest reviews, ratings and social content from around the web and across social media into a single property profile. Scores are our interpretation of that content and are provided for guidance only. You agree to use the service for genuine travel research and booking, and not to scrape, resell or republish our content.
Bookings
When you book through Roomly, your reservation is fulfilled by the property or its supplier. The room, board, cancellation policy and price shown at the moment you confirm form your contract. We send you a confirmation code once the property confirms the reservation.
Prices and taxes
Nightly rates and stay totals are quoted in the currency shown and include the taxes and fees charged by the property or supplier at the time of booking. Some destinations levy city or tourist taxes and some properties charge resort fees, deposits or optional extras that are collected directly at check-in. Rates move constantly, so the price is only locked once your booking is confirmed.
Cancellations and changes
Each room shows its own cancellation terms before you confirm. Free cancellation windows are set by the property and are enforced in the property's local time. Non-refundable rates cannot be cancelled or amended. To request a change, contact us through the support page with your confirmation code.
Accuracy and liability
We work hard to keep property content, imagery and availability accurate, but we do not warrant that everything is complete or error free. Roomly is not the provider of accommodation and is not liable for the condition of a property or the conduct of a supplier, except where liability cannot be excluded by law.
Changes to these terms
We may update these terms as the service evolves. The version published on this page at the time you book is the one that applies to your reservation.